Our Policies

🔐 Terms & Conditions

1. Introduction
By using our website, you agree to these terms and conditions. Please read them carefully.

2. Eligibility
You must be at least 18 years old to use this website.

3. Use of the Site
You agree not to misuse the site or engage in any illegal activities.

4. Products & Pricing
We strive for accurate descriptions and pricing. However, errors may occur, and we reserve the right to correct them.

5. Payment Terms
All payments must be accurate and complete. Refunds are subject to our Return Policy.

6. Shipping & Delivery
Shipping timelines and charges vary by location. Customs-related delays are beyond our control.

7. Intellectual Property
All content on our website is protected. Reproduction or use without permission is prohibited.

8. Limitation of Liability
We are not responsible for any indirect or incidental damages.

9. Governing Law
All disputes will be governed by Indian law and handled under Jaipur jurisdiction.

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📦 Shipping & Delivery Policy

1. Discounts & Offers
Available discounts will be displayed on the Shopping Cart Review Page.

2. Free Shipping (India Only)
Free shipping is available for Indian orders above ₹25,000.

3. Shipping Method
Orders are dispatched via trusted international couriers or cargo partners.

4. International Shipping Charges
Charges vary based on destination and courier. If courier service is unavailable, additional charges may apply, and we will inform the customer accordingly.

5. Dispatch Time
Orders are dispatched promptly after confirmation and processing.

6. Import Restrictions
We are not responsible for claims if the product is restricted or prohibited in the destination country.

7. Customs Clearance
If goods are returned due to customs issues, related costs will be deducted from the refund.

8. Customs Inspection
International shipments may be opened by customs authorities. This is beyond our control.

9. Customs Duties & Taxes
Buyers are responsible for any applicable duties, taxes, or clearance charges.

10. Delivery Timeline
Orders are usually delivered within 5–7 working days, subject to destination and courier performance.

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🔁 Return, Exchange & Refund Policy

1. Return Eligibility
Returns or exchanges must be initiated within 7 days of delivery. Products must be unused and in original condition with packaging and documentation.

2. Non-Returnable Items

• Custom-made or personalized products

• Items marked “Final Sale”

• Items damaged due to misuse or negligence

3. How to Return
Email: [email protected]
Phone: +91-9414048184
Provide your order details and return reason. Our team will guide you through the process.

4. Refund Process
After inspecting the returned item, refunds will be processed within 7 working days to the original payment method. Shipping charges are non-refundable.

5. Exchange Policy
Exchanges are allowed for items of the same value. Contact customer support for assistance.

6. Damaged or Defective Products
If your item arrives damaged, notify us within 48 hours with photos. After verification, we will offer a refund or replacement.

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🔒 Privacy Policy

1. Introduction
Arts & Crafts India values your privacy. This policy explains how we collect, use, and safeguard your information.

2. Information We Collect

• Personal Data: Name, email, phone, address, and payment info

• Non-Personal Data: IP address, browser type, device info, etc., via cookies

3. How We Use Your Data

• To process and deliver orders

• To improve our website and services

• To send promotional emails (optional)

• To comply with legal obligations

4. Sharing Information
We share data only with trusted third-party partners for delivery, payments, and operations. Data may also be shared if legally required or during business transitions (e.g., mergers).

5. Cookies
We use cookies for a better browsing experience. You can control cookie settings via your browser.

6. Data Security
We take security seriously and use appropriate measures to protect your data. However, no method is 100% secure.

7. Your Rights
You may request to access, update, or delete your personal data and opt out of marketing communication.

8. Contact Us
Email: [email protected]
Phone: +91-9414048184
Address:
Arts & Crafts India
8, Durga Vihar, Opp. Gemstone Park,
Tonk Road, Jaipur – 302029, Rajasthan, India